Shipping policy
Where we ship
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.
Shipping cost
Shipping is free on all orders.
Processing time
Orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Delivery time
| Region | Estimated delivery after processing |
|---|---|
| United States | 8–12 business days |
| Canada | 7–12 business days |
| United Kingdom | 7–10 business days |
| Australia | 5–15 business days |
| New Zealand | 7–12 business days |
Estimates are not guarantees — carriers occasionally run late, and customs can add time to international deliveries. If your order is significantly delayed, email us and we'll chase it down.
Tracking
Every order ships with tracking. If your tracking hasn't updated in 5+ business days, contact support@levarest.com and we'll investigate with the carrier.
Lost or stuck packages
If a package is confirmed lost in transit, we'll send a replacement or refund you in full — your choice. You will never be told "take it up with the carrier."
Duties prepaid (DDP) on all LEVAREST orders
All orders shipped to the United States, Canada, the United Kingdom, Australia, and New Zealand are sent Delivered Duty Paid (DDP): customs duties and import taxes are prepaid by us, and you will not be asked to pay anything at delivery. The general provisions below apply only where duties and taxes are not expressly stated as prepaid.
Customs Duites and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Questions
support@levarest.com