Where is my order?
Every LEVAREST order ships tracked, door to door, with duties already paid. Enter your tracking number and you'll see exactly where it is right now.
We can't reach the tracking service right now. Nothing is wrong with your order — this is on our side and it's usually brief.
See my ordersOr email support@levarest.com with your order number and a human will pull it up for you.
What each status actually means
-
1
Order placed
We have it. Nothing for you to do. You already got a confirmation email with everything in it.
-
2
Preparing to ship
Packed and labelled. This takes 2–3 business days. Your tracking number is created here, and it can sit unscanned for a day or two before the first carrier scan appears — the label exists before the box moves.
-
3
In transit
The long leg. This is where tracking goes quiet, sometimes for several days in a row, and it is completely normal. A parcel only gets scanned when it changes hands, and on the long haul it does not change hands often. Silence here is not a lost parcel.
-
4
Arrived in your country
Through customs and handed to the local service. Nothing to pay. Duties and taxes on your order were prepaid by us before it shipped.
-
5
Out for delivery → Delivered
On the van. If it is marked delivered and you don't have it, give it 24 hours — carriers sometimes scan early or leave it with a neighbour — then email us and we'll sort it out.
How long it takes
Counted in business days from the day it ships, not the day you ordered. Add the 2–3 business days of processing on the front.
| United States | 8–12 business days |
| Canada | 7–12 business days |
| United Kingdom | 7–10 business days |
| Australia | 5–15 business days |
| New Zealand | 7–12 business days |
Estimates, not guarantees. Carriers run late and customs can add time. If yours runs long, we chase it — see below.
“My tracking hasn't moved in days.”
Most of the time, nothing is wrong. See step 3 above: between scans a parcel can look frozen for days while it is physically moving.
Here is the line we hold ourselves to. If your tracking hasn't updated in 5 or more business days, don't sit and wonder — email support@levarest.com with your order number. We open a case with the carrier and come back to you. A human answers, usually within one business day.
Email us about my orderWhile you wait. Your order ships with a short setup guide as a PDF — it's in your confirmation email. Two minutes on the first night is the difference between “this is odd” and “this works.”
Sleep on your back? NightLift™. Roll over in your sleep? NightCradle™.